Cancellation Policy 

Our goal is to provide quality health care to all our patients in a timely manner. No-shows, late  arrivals, and cancellations inconvenience not only our providers, but our other patients as well.  Please be aware of our policy regarding missed appointments. 

Appointment Cancellation 

When you book your appointment, you are holding a space on our calendar that is no longer  available to our other patients. In order to be respectful of your fellow patients, please call or text  Vanessa on 0405 085 031 or email us as soon as you know you will not be able to make your  appointment. We can then simply make an alternative time. 

If cancellation is necessary, we require that you call at least 24 hours in advance. Appointments are  in high demand, and your advanced notice will allow another patient access to that appointment  time. 

How to Cancel Your Appointment 

If you need to cancel your appointment, please call Vanessa on 0405 085 031 or email us as soon as  you know you need to cancel. If necessary, you may leave a detailed voicemail message. We will  return your call as soon as possible. 

If the appointment is cancelled with at least 24 hours’ notice a full refund is given. If an appointment  is cancelled between 24 hours and 2 hours prior to the appointment time, a 50% of the consultation  fee is charged. 

Late Cancellations/No-Shows 

A cancellation is considered late when the appointment is cancelled less than 2 hours before the  appointed time. A no-show is when a patient misses an appointment without cancelling. In either  case, a no show or late cancellation will result in a full charge of the new patient fee, with no  refunds.